Who we are
Kataria Engineering & Consultancy Services, Office No. 04-05, Matyal Market, Jatlan Head, Mirpur, Azad Kashmir. E-mail info@katariaengineering.com · WhatsApp +92 300 5140524. This policy covers this website and the Kataria Engineering app.
What we collect
- Account details — your name, mobile number, e-mail and city when you create an account, book a service or send a form.
- Your project data — for clients: project progress, site photos, documents, payments and messages that our office adds or that you send.
- What you save — estimates, your house plan tracker and questions (with any photo you attach).
- Bookings and payments — the service, time, amounts, and the payment receipt you upload. Online card / wallet payments are handled by our payment provider (Safepay); we do not see or store your card details.
- Staff — daily site reports and photos.
- Technical data — a sign-in token, and in the app a notification token if you allow notifications; basic visitor statistics on the website.
How we use it
To give you the service you asked for: show your project, confirm bookings, reply to your questions, send codes and confirmations by e-mail, WhatsApp and app notifications, and keep our office records. We do not sell your data and do not use it for third-party advertising.
Who can see it
Kataria Engineering staff who need it for your project or booking. Site photos are shared with a client only after our office approves them. Payment providers and e-mail / hosting services process data for us only to run the service.
How long we keep it
Project and payment records are kept as long as needed for the project and our accounts. Leads marked as fake or unresponsive are deleted automatically after 15 days. Unpaid bookings expire after 24 hours.
Delete your account
Free accounts can be deleted at any time in the app (Profile → Delete my account) or on the website (My account → Profile). This deletes your account, saved estimates and house plan. To delete other data, e-mail info@katariaengineering.com or WhatsApp +92 300 5140524 — we reply within 7 working days.
Children
Our services are for adults. We do not knowingly collect data from children.
Changes
We may update this policy; the date below shows the latest version.
Last updated: 8 November 2026.
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